Refunds and Returns Policy

We do our best to ensure that the products you order are delivered according to your specifications. However if should you receive an incomplete order, damaged or incorrect product(s), please notify Jeevandip Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that Jeevandip will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt. However, in the rare event that your order is unsatisfactory, we are happy to accept refunds and returns for orders, if:

  • you’ve received an item(s) that does not match your order
  • the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)
  • the item(s) is due to expire within 3 months

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. Kindly check your order carefully at the time of receiving your order. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.

Refunds and Returns are subject to the following conditions:

  • Items being returned should only be in their original manufacturer’s packaging i.e. with labels, and bar-code.
  • Only fully unused strips/bottles can be returned
  • The batch number of the product being returned should match as mentioned on the sales invoice
  • Original sales invoice has to be returned for processing refunds and returns and refunds.

We do not accept Refunds and Returns in the following scenarios:

  • Partially used strips, and opened bottles cannot be returned.
  • Products that require specific storage conditions (temperature controlled) cannot be returned (vials, injections, vaccines, pen fills, etc)
  • Products that have expired post-purchase.
  • The second-time request against the same product/order.

Refunds and Returns Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health monitors & Equipment, and Ortho Support. Also, Jeevandip reserves the right to refuse refunds and returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange.”

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